6. Exchanging a DVD Player


A: May I exchange this DVD player?

B: Certainly. Do you have your receipt?

A: Here you are.

B: Now, why do you want to exchange it?

A: It won't play a DVD.

B: I'm sorry. I'll get you a new player.

A: At first, I thought it was me.

B: Okay, here's a new one for you.


A: I'd like to exchange this DVD player.

B: Of course. Do you have your receipt?

A: Here it is.

B: Now, could you tell me why you want a different one?

A: It refuses to play my DVDs.

B: That's strange. Let me get you a new one.

A: All my friends tried to get it to work.

B: I hope this one works better for you.


A: I want to exchange this DVD player.

B: No problem. Do you have your receipt?

A: That's one thing I never forget.

B: Now, what seems to be the problem?

A: This DVD player won't play DVDs.

B: Well, at least you kept your receipt. One moment, please.

A: I spent almost an hour trying to make it work.

B: If this one doesn't work, just bring it back.


A: Can I exchange this DVD player?

B: Let me see your receipt, please.

A: I always keep my receipt.

B: Could you tell me what the problem is?

A: When I hit “Play,” nothing happens.

B: Yours is the first one that's been returned.

A: Nothing I tried would make it work.

B: You might want to try playing this one before you leave.


A: I need to exchange this DVD player, please.

B: That won't be a problem if you have your receipt.

A: Here you go.

B: Now, if you'll just tell me the problem, please.

A: It won't play my DVDs.

B: This is a good product. I wonder what went wrong.

A: I don't know. I trust this brand. This was a fluke, I think.

B: You're right, this is a good brand. This new one should work just fine.

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