5. Returning a Radio (2)















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1
Repeat

A: I'd like to return this radio.

B: Okay. Do you have your receipt?

A: I lost it.

B: I am sorry, but you need a receipt for a refund.

A: But I purchased it yesterday.

B: Perhaps you would like to talk to customer service.

A: That's a start, I guess.

B: They're right upstairs.

A: That sounds good. I'll take the escalator.

B: Good luck. I hope someone can help you.


2
Repeat

A: I want to return this radio.

B: Okay. Do you have your receipt?

A: I'm sorry, but I lost it.

B: I'm sorry, but store policy requires a receipt.

A: But I bought it yesterday.

B: Maybe you can find the receipt if you look harder.

A: Can I talk to a supervisor?

B: May I suggest customer service, upstairs?

A: That sounds good. I'll take the elevator right now.

B: Good luck.


3
Repeat

A: Can I return this radio, please?

B: Sure. Do you have your receipt?

A: I misplaced it somewhere.

B: Unfortunately, I cannot give you a refund without it.

A: But I bought it right here just yesterday.

B: I'm sorry, but there are no exceptions.

A: Someone must be able to help me.

B: Someone in customer service might be able to help you.

A: Yes, if anyone can help me, it's customer service.

B: Just take the escalator upstairs.


4
Repeat

A: I don't want to keep this radio.

B: No problem. May I have your receipt, please?

A: Sorry. I could not find it.

B: We can't give you a refund without a receipt.

A: You know, I bought it at 3 p.m. yesterday.

B: I wish I could help you, but it's store policy.

A: Every rule has an exception.

B: Perhaps if you try customer service.

A: Yes, they might be able to help me.

B: They're upstairs. Good luck!


5
Repeat

A: I'm returning this radio.

B: Certainly. Can I see your receipt, please?

A: I looked everywhere, but I couldn't find it anywhere.

B: I'm sorry, but you can't return the radio without your receipt.

A: Even though I just bought it yesterday?

B: Are you sure that you looked everywhere for the receipt?

A: I looked everywhere, twice!

B: Well, customer service is right upstairs. Maybe they can help.

A: Great! I'll take the escalator.

B: If they can't help you, nobody can.


Practice the Conversations of This Topic with Mike

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