Conversation: 4. Returning a Radio (1)
4. Returning a Radio (1)
A: I'd like to return this radio.
B: All right. Do you have the receipt?
A: Here it is.
B: May I ask why you're returning the radio?
A: It does not work very well.
B: Would you like to exchange it?
A: No. I'd just like a refund.
B: Certainly. This will take only a few seconds.
A: I want to return this radio.
B: Okay. May I see your receipt?
A: Certainly. I have it right here.
B: What is the problem with the radio?
A: It has poor reception.
B: Perhaps you'd like a different one?
A: No, thank you. A refund is all I want.
B: Okay. Give me a few seconds, please.
A: I need to return this radio.
B: That won't be a problem, as long as you have your receipt.
A: Here you go.
B: What's the problem?
A: It doesn't pick up my favorite station.
B: I can exchange it for you.
A: Thanks, but I just want a refund.
B: A refund it will be. Do you have the original box?
A: I'm returning this radio.
B: No problem. You do have your receipt, don't you?
A: Here you are.
B: What seems to be the problem?
A: It doesn't have a headphone jack.
B: If you'd like, I can show you a different one.
A: No, thanks. A refund will be just fine.
B: No problem. This'll only take a minute.
A: I don't want to keep this radio.
B: No problem. Let me see your receipt, please.
A: Of course. I always keep my receipts.
B: Is there a problem with the radio?
A: Something is rattling around inside it.
B: Would you like a different model?
A: No. Just give me a refund, please.
B: Okay, a refund will be no problem.
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