4. Returning a Radio (1)

1. Repeat

A: I'd like to return this radio.

B: All right. Do you have the receipt?

A: Here it is.

B: May I ask why you're returning the radio?

A: It does not work very well.

B: Would you like to exchange it?

A: No. I'd just like a refund.

B: Certainly. This will take only a few seconds.

2. Repeat

A: I want to return this radio.

B: Okay. May I see your receipt?

A: Certainly. I have it right here.

B: What is the problem with the radio?

A: It has poor reception.

B: Perhaps you'd like a different one?

A: No, thank you. A refund is all I want.

B: Okay. Give me a few seconds, please.

3. Repeat

A: I need to return this radio.

B: That won't be a problem, as long as you have your receipt.

A: Here you go.

B: What's the problem?

A: It doesn't pick up my favorite station.

B: I can exchange it for you.

A: Thanks, but I just want a refund.

B: A refund it will be. Do you have the original box?

4. Repeat

A: I'm returning this radio.

B: No problem. You do have your receipt, don't you?

A: Here you are.

B: What seems to be the problem?

A: It doesn't have a headphone jack.

B: If you'd like, I can show you a different one.

A: No, thanks. A refund will be just fine.

B: No problem. This'll only take a minute.

5. Repeat

A: I don't want to keep this radio.

B: No problem. Let me see your receipt, please.

A: Of course. I always keep my receipts.

B: Is there a problem with the radio?

A: Something is rattling around inside it.

B: Would you like a different model?

A: No. Just give me a refund, please.

B: Okay, a refund will be no problem.

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