7. Asking for Credit for Service Interrupted

1. Repeat

A: I am calling about my cable service.

B: What's the problem?

A: For the past week my cable hasn't been working.

B: I apologize, but the cable has been down lately.

A: Do you know when it is going to start working again?

B: Give it a couple days, and it should be back on.

A: Will I still have to pay for the cable while it's not working?

B: Since it's not working, I'm going to give you a credit.

A: So I don't have to pay anything?

B: You won't pay anything until your cable starts working again.

A: Okay, thank you very much for your help.

B: No problem. Thank you for being so understanding.


2. Repeat


A: I have a question about my cable.

B: What do you need?

A: I haven't been able to watch my cable for the past week.

B: Right now the cable isn't working.

A: Could you tell me when it will be back on?

B: The cable should be running again in a couple of days.

A: In the meantime, do I still have to pay for the cable?

B: We'll just give you a credit for the inconvenience.

A: Does that mean I won't have to pay for it?

B: It'll be free until it comes back on.

A: Thanks, I appreciate your help.

B: Thank you for all your patience.


3. Repeat


A: I have a problem with my cable.

B: What about it?

A: My cable has been out for the past week or so.

B: The cable is down right now. I am very sorry.

A: When will it be working again?

B: It should be back on in the next couple of days.

A: Do I still have to pay for the cable?

B: We're going to give you a credit while the cable is down.

A: So, I don't have to pay for it?

B: No, not until your cable comes back on.

A: Thanks for everything.

B: You're welcome, and I apologize for the inconvenience.


Practice the Conversations of This Topic with Mike

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