Conversation: 8. Troubleshooting a Computer Problem
8. Troubleshooting a Computer Problem

1. Repeat


A: I'm having problems with my computer.

B: What's wrong with it?

A: For some reason it won't turn on.

B: Have you checked the connections on your computer?

A: What connections?

B: There are cords that connect your computer to a power outlet.

A: Will the cords keep it from turning on?

B: It won't turn on if the cords aren't connected.

A: I didn't think of that.

B: Try it and see if it works.

A: I think that I will, thanks.

B: It should work, but let me know if it doesn't.

2. Repeat


A: My computer isn't working.

B: Tell me what the problem is.

A: I'm trying to turn it on, but it won't work.

B: Try checking the connections.

A: Which ones are you referring to?

B: The cords that you see behind your CPU that plug into an outlet.

A: Is that why it won't turn on?

B: If they're not connected right, that will keep it from turning on.

A: I did not know that.

B: You should check the connections.

A: I'm going to do that.

B: Tell me if it's still not working.

3. Repeat


A: Something's wrong with my computer.

B: What's the problem?

A: My computer won't turn on.

B: Did you see if all the connections are right?

A: I'm not sure I understand what you mean.

B: The connections between your CPU and your outlet.

A: Is that what's stopping my computer from turning on?

B: If your plugs aren't connected all the way, the computer won't turn on.

A: I had no idea.

B: Why don't you try it and see what happens?

A: I'll try it right now.

B: Let me know if that doesn't work.


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