Conversation: 2. Disputing a Charge
2. Disputing a Charge

1. Repeat


A: There's a problem with my credit card.

B: Tell me what the problem is.

A: A charge came up on my bill that I didn't make.

B: What was the charge for?

A: The charge was for a $350 purse, but I did not buy it.

B: Are you sure that you didn't make that purchase?

A: I would know if I bought something that expensive.

B: I apologize. What day was this purchase made?

A: It was bought on November 12th at 3:15 pm, while I was at work.

B: All right, we'll do an investigation.

A: Until this investigation is finished, will I have to pay for the charge?

B: No, you don't. We'll take care of it.

2. Repeat


A: I have a problem with my credit card.

B: What's wrong with it?

A: There is a charge on my card that I didn't make.

B: Can you tell me what the charge was?

A: It's for a purse that cost $350.

B: Are you positive that you didn't buy the purse?

A: I can't even afford a purse that expensive.

B: I'm very sorry. When was this purchase made?

A: I was at work, but the purchase was made at 3:15 on November 12th.

B: We're going to investigate this claim.

A: Do I have to pay for this charge?

B: You won't have to pay for anything.

3. Repeat


A: There is something wrong with my credit card.

B: What's the problem?

A: There is a charge on here that I never made.

B: What charge was made?

A: It was a charge for a $350 purse that I never bought.

B: You didn't make this purchase?

A: I think I would remember if I made a purchase that large.

B: Sorry. When was this purse purchased?

A: It was purchased on the 12th of November at 3:15 pm, but I was at work.

B: We'll do an investigation and get to the bottom of this.

A: In the meantime, do I have to pay for this charge?

B: No. We'll take care of everything.


Practice the Conversations of This Topic with Mike

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