1. Calling Credit Card Company


A: I'm calling today about a bill that I never received.

B: Can you tell me which credit card it was for?

A: It was for my Master Card.

B: You should've gotten that bill two weeks ago.

A: I haven't got it in the mail yet.

B: The computer is showing that all bills have been mailed.

A: What am I supposed to do about my bill then?

B: Maybe you should call your post office.

A: But if it's their mistake, can I get an extension on my bill payment?

B: Yes, but you will need to send us proof of their mistake.

A: Thank you very much for your help.

B: No problem. Enjoy the rest of your day.


A: I haven't received my credit card bill yet.

B: Which credit card are you speaking of?

A: My Master Card.

B: We sent that bill out a couple of weeks ago.

A: I never got it.

B: Your bill was mailed already.

A: What am I going to do since I haven't received the bill?

B: If you haven't gotten it yet, then you should probably take that up with your post office.

A: Can I get an extension on my bill if it does happen to be the post office's fault?

B: If that's the case, you will need to provide proof of their mistake.

A: Thanks for everything.

B: Don't mention it. Call back if you have any more problems.


A: I was inquiring about a bill that I never got.

B: Which credit card was the bill for?

A: The bill was for my Master Card.

B: That bill should have been mailed about two weeks ago.

A: It never came in the mail.

B: My computer shows that it has already been mailed.

A: I have not gotten my bill, so what should I do about that?

B: You should try contacting your post office.

A: If it is the post office's fault, may I have an extension on my bill?

B: You'll have to prove it was their error; then you can get an extension.

A: Thank you for all your help.

B: You are very welcome. Have a good day.

Practice the Conversations of This Topic with Mike