16. Reporting Wrong Charges

1. Repeat

A: What can I do for you today?

B: I have an issue.

A: What is your problem?

B: There were charges on my debit card that I never made.

A: Do you have a statement for your debit card?

B: I do.

A: Which charges are you talking about?

B: It's the last four charges.

A: We're going to have to do an investigation.

B: Is that going to take long?

A: I'm not sure, but in the meantime we will freeze these charges.

B: That's wonderful. Thank you.


2. Repeat


A: How may I help you?

B: I'm having a problem.

A: What problem are you having?

B: There have been charges made on my debit card that I didn't make.

A: Do you have the statement for your card?

B: Here it is.

A: What are the charges you're referring to?

B: The last four charges on the page.

A: I'm afraid we're going to have to investigate these charges.

B: How long will an investigation take?

A: I honestly don't know, but we will freeze payment on these charges.

B: That sounds absolutely fantastic.


3. Repeat


A: May I help you?

B: I have a problem.

A: What's the problem?

B: Someone else is making charges on my debit card.

A: I need to see a statement for your debit card.

B: I have it right here.

A: Can you show me which charges you're referring to?

B: The last four charges.

A: We will need to do an investigation on this.

B: How long will that take?

A: We'll have to freeze payment on those charges until the investigation is finished.

B: I really appreciate your help.


Practice the Conversations of This Topic with Mike

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