15. Not Getting a Bank Statement

1. Repeat

A: How may I help you?

B: I'm having a problem.

A: What is it?

B: I apparently owe some fees, but I never got the bank statement.

A: I do apologize for that.

B: My fees went up, but I didn't even know I had fees to pay.

A: I see your problem.

B: What are you going to do about it?

A: I will cancel the fees you owe.

B: I don't have to pay any fees?

A: You'll only have to pay the initial fee.

B: That's fine. I appreciate your help.


2. Repeat


A: What can I do for you?

B: I have a serious problem.

A: Explain it to me.

B: I never got a bank statement for fees that I owe.

A: I'm sorry, but I guess we didn't send a statement out.

B: My fees increased, because I didn't know about my fees.

A: I see where that is a problem.

B: Can you fix it?

A: I will cancel the fees that you owe.

B: You're canceling all the fees?

A: You still need to pay the initial fee.

B: That'll be fine.


3. Repeat


A: May I help you?

B: I have a problem.

A: What's your problem?

B: I owe fees, but a bank statement never came in the mail about it.

A: I apologize for the inconvenience.

B: I have no idea about the fee, so my fees went up.

A: I understand your problem.

B: Will you be able to solve my problem?

A: I'm going to cancel the fees you owe.

B: So, I don't have to pay any of it?

A: The initial fee still must be paid.

B: That's fabulous. Thank you very much.


Practice the Conversations of This Topic with Mike

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