33. Key and Lock Problems


A: I need to speak with the manager, please.

B: Yes, this is the manager. How may I help you this morning?

A: We are having problems getting into our apartment.

B: Is this the first time that you have tried this key since I gave it to you?

A: Yes, this is the first time that we have tried this key.

B: Does the key go into the lock okay?

A: It fits in the lock just fine.

B: Let's try it one more time. Just try to gently slide the key in the deadbolt and turn it to the right.

A: It still doesn't work.

B: I will come up to help you right away. I'll bring another key to try.


A: I need to speak with the manager right away.

B: The manager is not here right now. May I take a message?

A: Our key doesn't seem to be working in our lock.

B: How many times have you used this key in the lock?

A: We have already used this key successfully before.

B: Does the key fit in the lock?

A: It is really hard to get it into the lock, but it does go in.

B: Make sure you are on the top lock. Put the key in and try turning it to the right.

A: I can't get it to work.

B: Could you return to the manager's office? I have another key that I would like you to try.


A: Good morning. Could I speak with the manager, please?

B: I am the assistant manager. Is there something I can help you with?

A: The key you gave us to our apartment doesn't seem to be working.

B: Did this key work okay for you before?

A: We were using my roommate's key before and never really tried this one.

B: Does the key seem to belong in that lock?

A: It doesn't really fit at all.

B: Try putting your key in the top lock one more time and turn it to the right.

A: It works now, but it didn't work before.

B: We have been having trouble with that lock. I will call a locksmith right away.

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