A: I have a problem.
B: What's the problem?
A: A pipe burst in my ceiling.
B: Why do you think that?
A: There is water dripping from my ceiling.
B: Is it causing a flood in your apartment?
A: No, but my carpet is getting wet.
B: How long has this water been dripping?
A: It only started leaking today.
B: I'll have someone come down to fix it right away.
A: That's great.
B: I apologize for the inconvenience.
A: I'm calling about a problem with my apartment.
B: Tell me what the problem is.
A: There must be a leaking pipe in my ceiling.
B: Are you sure?
A: There is water leaking from my ceiling.
B: Is the water flooding your apartment?
A: It's not flooding, but my carpet is beginning to smell.
B: Has it been leaking long?
A: I believe it began leaking today.
B: Someone will be right up to fix it.
A: I'd appreciate that.
B: Let me also apologize about the problem.
A: I have a problem that needs fixing immediately.
B: What is it?
A: I think that a pipe broke in my ceiling.
B: How do you know?
A: The ceiling is wet and water is dripping onto my carpet.
B: Your apartment isn't flooded, is it?
A: Not yet, but my carpet is wet.
B: When did this all start?
A: It just started today.
B: I will send a plumber up to fix it right now.
A: That would be fabulous.
B: I'm sorry about the problem.