Carla moved to San Francisco two years ago. All of her family was in Boston. Every year she tried to visit her family twice. She would go once in the summer and once during the Christmas holiday. Traveling cross-country was expensive though. She needed to find a way to save money on her travel. She decided to try and use an airline loyalty program to see if that would help.
There was one airline that Carla preferred to travel on. Every time she used that airline, there were hardly any delays and the trip was always comfortable. That airline featured in-seat DIRECTV, so she could watch her favorite television shows while traveling. She could also order food and beverages right from her seat. An extra perk was that each seat had an electric outlet. This made it easy for Carla to plug in her computer and do work on her trip.
On her last trip, Carla decided to sign up for that airline's loyalty program. She would earn points for every trip she made. Those points could be used towards air travel. The airline worker informed Carla that she could earn even more points if she signed up for the airline sponsored credit card. The card had a low interest rate and no annual fee. For every dollar Carla spent, she would earn one point to use towards travel. Carla signed up for the credit card. She had good credit, so she was approved. Carla used that credit card to pay for a round-trip ticket to Boston.
After only one trip, Carla had earned enough points for a free one-way ticket. That saved her almost $500. It felt like traveling for free. Carla decided to stay loyal to this airline.