Conversation: 5. Payment Not Received
5. Payment Not Received

1. Repeat


A: I am calling to find out why I didn't receive an unemployment check this week.

B: Did you send in your Continued Claim Form for the last period?

A: I think I forgot to send it in!

B: You need to be very careful to send that form in every two weeks if you want to get paid.

A: Can I send it in now?

B: You should look at your claim form and see if it has been more than fourteen days since it was due. If it hasn't been, we will still accept it.

A: Can I mail it in early next time so it isn't late?

B: Actually, you cannot mail it in early, as it needs to reflect all of the information up to the due date.

A: Will my paycheck come right away now?

B: Your check will arrive a little late.

2. Repeat


A: Could you help me figure out why I am missing my unemployment check for this week?

B: I hope that you remembered to send in your last Continued Claim Form.

A: I am pretty sure that I didn't send that claim form in.

B: You have to send that form in every two weeks so we that we will know what to pay you.

A: Can I mail it in late?

B: If it is not more than fourteen days past its due date, then you may still mail it in.

A: I think that I will mail it in right away when I get it next time, so I won't be late.

B: You can't mail it in early because you don't know, in advance, how much you will be working.

A: Even though I was late turning in my form, will my paycheck be late?

B: Yes, your check will be a little late in getting to you.

3. Repeat


A: I didn't receive an unemployment check this week and need to know why.

B: Did you mail us your last Continued Claim Form?

A: I am afraid that I forgot to send it in.

B: We cannot pay you unless you turn that form in every two weeks.

A: Is it too late to mail the Continued Claim Form in now?

B: It can't be more than fourteen days late for us to accept it.

A: I will mail it in a little early next time to avoid this problem.

B: You can't possibly know in advance how much you will be working. If you mail it in too soon, we will reject it!

A: Will my paycheck arrive late because I messed up on my form?

B: Your check will be arriving late, but the next one will come right on time.


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