20. Calling the Insurance Company















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1
Repeat

A: How may I help you?

B: I need to ask you something about my insurance.

A: What's your question?

B: Did you make any changes to my insurance?

A: What kind of changes are you referring to?

B: My premium isn't the same.

A: Is there a problem with your premium?

B: Did you guys raise my premium?

A: Yes, we did go up on the premiums.

B: Why wasn't I told of this change?

A: I apologize, and next time we will make sure to let you know.

B: I'd appreciate that.


2
Repeat

A: What can I do for you today?

B: I am inquiring about my insurance.

A: What do you need to know?

B: I think my insurance was changed.

A: What changes were made?

B: I think there's a problem with my premium.

A: What's wrong with it?

B: It's higher than it was before.

A: I believe that the premiums did go up.

B: It would have been nice if I was notified of this.

A: I'm sorry about the inconvenience, and we'll notify you next time.

B: That would be nice.


3
Repeat

A: What do you need?

B: I have a question about my insurance.

A: What are you wondering about?

B: Were there any changes to my insurance?

A: What do you think was changed?

B: My premium is different.

A: What's the problem?

B: I think that my premium went up.

A: We have raised the premiums.

B: You guys didn't think to notify everyone?

A: Next time we'll call and let you know.

B: Thanks for the favor.




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