14. Making a Phone Call















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1
Repeat

A: I need help figuring out how to use this phone.

B: Sure. First you pick up the receiver and hit one of the first 3 buttons. Do you hear a tone?

A: Yes, I hear the tone.

B: OK. Now you dial 9 on the keypad. Do you hear the tone change?

A: Yes, it changed.

B: Well, when you hear it change, that means you have an outside line. Where are you trying to call?

A: I am trying to call home.

B: OK. Well, to dial to the outside you just now dial the number. For a call inside the company just hit the extension number. Do you know the extensions?

A: Yes, I have a list of extensions.

B: Well, if you ever need help with an extension, you can dial O.


2
Repeat

A: Can you show me how to use this phone?

B: Yes, I can help you with that. Pick up the receiver and hit one of the buttons. Do you hear a tone?

A: No, I don't hear anything.

B: Next you dial 9 on the keypad. You should hear the tone change. Did you hear it change?

A: I'm not sure.

B: OK. Well, after you get the line to change you have an outside line. Who are you trying to call?

A: I am trying to call a client.

B: To call a number on the outside you now just dial the number. For inside calls, punch in the extension number. Has someone given you an extension list?

A: No, I don't know anyone's extension.

B: All of the extensions are listed on the wall chart over there if you ever need help.


3
Repeat

A: I want to make a phone call. Can you show me how?

B: Of course, pick up the receiver, hit a button and listen for a tone. Are you hearing it?

A: Yes, now what do I do?

B: Well, after you dial 9 on the keypad, you should hear the tone change.

A: No, nothing changed.

B: When you dial 9 and hear the tone change it means you have an outside line. Who are you trying to call?

A: I am trying to call my boss.

B: For an outside call you now just dial the number. For a company number you need to know the extension. Do you have a list of extensions?

A: I know a few extensions but I don't know all of them.

B: You can always look an extension up on the company website.


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