1.
A: My flight just arrived late, and I need to know what to do.
B: That's okay. The airline computer is keeping track of what is happening with you.
A: Do I have to call anyone?
B: By speaking with us at the arrival gate, we can fix the problem for you and direct you.
A: What if there are no more connecting flights for today on this airline?
B: We will go online to see if there is something available with this airline. If we need to, we can check for a flight with another carrier.
A: What if I can't find another flight out of here tonight?
B: We can help you find transportation to a local hotel.
A: Will the airline pay for my room if I have to spend the night at the airport?
B: Since the flight delay was our fault and you are continuing on with our airline, we will cover the cost of a hotel room.
2.
A: Our flight was late, and I missed my connecting flight.
B: We can help you find an alternate flight that will get you where you are going.
A: Whom should I call?
B: The arrival gate is where you need to find someone to help you. You are in the right place.
A: I think the flight we missed was the last flight out of here today.
B: We can go on the computer to try to find an alternate flight on another airline if we cannot accommodate you.
A: What if I get stuck here and can't get out of this airport?
B: There is a shuttle that is still running and can take you into town to a hotel.
A: I don't have any money for a hotel room.
B: The flight that you missed is not with our airline, and we would not have suggested booking the flights so close together. We won't pay for your hotel room.
3.
A: I had a connecting flight, but our arriving flight was late.
B: We will help you make alternative plans.
A: Can you give me the number of the airline so that I can call?
B: The airlines always have personnel at the arrival gate to help direct you when a flight is late. We can help you right here.
A: I remember that when we booked this flight, our connecting flight was the only one on this day.
B: Our ticketing is tied in with other airlines. If we cannot accommodate you, perhaps another airline has some open seats to your destination.
A: Where will I stay if I can't get another flight tonight?
B: Since I believe there is a flight out of here at 5:45 in the morning, you may want to consider just staying at the airport.
A: I don't think I should have to pay for a hotel room.
B: We will pay 50 percent of the price of your room.
Practice the Conversations of This Topic with Mike