18. Accepting Excuses for Not Meeting Commitments


A: So tell me again, why couldn't you get the supplies I ordered?

B: Well I ordered them when you asked, but the supplier said they might need to back order them.

A: When do you think they will finally arrive?

B: I think maybe by Tuesday.

A: If they don't arrive by then, what are our options?

B: I could try another supplier down the street.

A: That would work for me.

B: OK, I will stay on it and let you know how it's going.

A: Thank you for taking care of the problem.

B: Thank you for your business. We appreciate you as a client.


A: You promised me the supplies would be in today and now you say they aren't here?

B: They said they had part of the order, but the rest won't be available until later.

A: I guess that's it then, when will you be able to get the rest?

B: I am not sure.

A: I am not convinced that will work for me, what now?

B: I could order them from another supplier as a back-up.

A: That is a good plan.

B: Good! I will call you later this afternoon and let you know when your supplies will arrive.

A: I appreciate you staying on it.

B: We appreciate your business and aim to please.


A: I really needed the supplies today and you are telling me you don't have them?

B: The supplier said that it will be a few more days until they can ship the order.

A: Fine, what day will the whole order be here?

B: If we are lucky, they may get here tomorrow.

A: Is there anywhere else we can get these supplies?

B: Let's order the missing items from someone else just to be sure.

A: I appreciate that suggestion.

B: I will track your order on the internet and e-mail you the moment it arrives.

A: I look forward to hearing from you.

B: Please let me know if there is anything else I can do for you in the meantime.

Practice the Conversations of This Topic with Mike