2. A Broken Window

1. Repeat

A: This is Janet Smith in apartment 23. Can I speak to the apartment manager?

B: Hi. How can I help you today?

A: Well, my window facing the empty lot is broken.

B: Oh, that's not good. What happened?

A: I dont know. I wasn't home when it happened.

B: Do you have any clue who might have done this?

A: I have a feeling that it might have been the neighborhood kids.

B: Why, what leads you to that suspicion?

A: Well, next to the broken glass was a baseball.

B: Well, a baseball is certainly solid evidence.

A: I saw them playing just before I left my apartment.

B: Well, did you recognize any of them?

A: No, I just took a quick look.

B: Well, it'll take a couple of days to repair it.

A: A friend of mine is in the business. How about if I call him?

B: That's okay by me. First, let me come see the damage.

A: Come on over. So does my friend charge you or me?

B: Since you didn't break it, you don't have to pay for it.

A: That's a relief. I thought I was going to get stuck with the bill.

B: If I knew which kid did it, I would bill his parents.


2. Repeat


A: I'm Janet Smith in apartment 23. Is this the apartment manager?

B: Hello. What can I do for you today?

A: My living room window is broken.

B: Are you serious? Do you know what happened?

A: I am not really sure, because I was out when it occurred.

B: Do you have any idea who might have been behind this?

A: Something tells me it might be some of the kids in the complex.

B: What led you to think it might be the kids in this building?

A: I found a baseball near the broken glass.

B: Well, you can't ignore a baseball in your living room, can you?

A: I saw them in the lot just before I went out.

B: Do you know any of them?

A: No, I didn't pay any attention to who they were.

B: I'll call the window repairman, but it'll probably take a couple of days.

A: I could get fast service if I call a friend of mine.

B: I don't have a problem with that. Let me look at the damage first.

A: Okay, I'm waiting for you. But who does my friend give the bill to?

B: Since the kids broke it, your friend can bill me.

A: Whew! I was worried that I would have to pay for it.

B: Believe me, if I find out which kid broke the window, I'll bill his parents.


3. Repeat


A: This is Janet Smith in apartment 23. May I speak to the apartment manager?

B: Speaking. What can I do for you?

A: Something happened to my window. It's broken.

B: That doesn't sound good. Do you know how it happened?

A: I don't know the exact details.

B: Do you have an idea who might be responsible for the window?

A: I'm almost sure it is the local kids in the apartments.

B: How did you come to that conclusion?

A: There was a baseball in my living room along with the broken glass.

B: Well, at least there's no mystery about how it happened.

A: I saw a group of them playing in the lot just before I went out to my car.

B: Can you tell me which ones you recognized?

A: I just looked at them for a second.

B: I'll call a repairman, but it might take two days.

A: How about if I call a friend of mine who is a repairman?

B: That's no problem. I'll come by right now to look at the damage.

A: Okay. Come on over. But tell me, who pays for this?

B: You can pay for it, and I can reimburse you. Or he can bill me directly.

A: I'm glad to hear that. I didn't want to get stuck with the bill.

B: I will bill the kid's parents if I ever find out which kid did it.


4. Repeat


A: Hello, I'm John Smith in unit 23. Am I speaking to the apartment manager?

B: This is he. How may I help you?

A: My window that faces the empty lot is broken.

B: I'm sorry to hear that. Why is it broken?

A: I can't tell you exactly how it happened.

B: Well, tell me what you think might have happened.

A: I've got a pretty good idea that it's the kids who live here.

B: Why do you think that?

A: Next to the broken glass in my living room was a baseball.

B: Well, you don't need Sherlock Holmes to figure this one out, do you?

A: Just before I went shopping, I saw them in the lot.

B: Can you give me a name or two, or a description?

A: I have absolutely no idea.

B: I'll call a repairman for you, but it'll probably take one or two days.

A: I could probably get it fixed today, because a friend of mine is a repairman.

B: That's okay. But let me see the damage first. I'm coming over.

A: The glass is all cleaned up, so come on over. But do I pay for this?

B: No. I will pay your friend, or I will reimburse you if you pay him.

A: That's good news. I was worried you were going to make me pay for this.

B: You're not at fault. But the kid who did it is.


5. Repeat


A: This is John Smith in unit 23. Is this the apartment manager?

B: Hi. What do you need today?

A: I've got a broken living room window.

B: I'm sorry about that. How did it get broken?

A: I've got a good idea, but I'm not exactly sure.

B: Well, why don't you give me a few details?

A: I would bet a dollar to a dime that it's one of the local kids.

B: Do you have any support for that charge?

A: A baseball was on my living room carpet. I don't own a baseball.

B: Well, it sounds like someone hit a home run.

A: I saw them playing ball in the lot just before I went to the market.

B: Do you know for sure who they were?

A: All I did was glance at them before I left.

B: If you like, I'll call a repairman, but it might take a few days.

A: How about if I call my friend? He's a repairman and could probably fix it today.

B: Sure. Let me come over to see the damage right now, though.

A: Sure, come on over, but tell me, do I have to pay for this?

B: You're not responsible, so you don't pay. Tell him to bill me.

A: Well, lucky me. I was afraid that I was going to get stuck for the bill.

B: Maybe I'll install a camera on that end of the building to catch these kids.


Practice the Conversations of This Topic with Mike

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