In today's world, robots are becoming common in many areas of life. One important area is customer service. Customer service means helping people when they buy products or use services. In the past, this job was always done by humans. Now, robots are starting to do some of this work.
One example is chatbots on websites. When you visit a company's website, a small box often pops up to ask if you need help. This is usually a robot program, not a real person. The chatbot can answer common questions, help you find products, or guide you through the buying process. This makes shopping online faster and easier.
Another example is service robots in stores, hotels, or airports. Some robots can give directions, answer questions, or even carry bags. For instance, in some hotels, a small robot can bring towels or snacks to your room. At airports, robots can guide passengers to the right gate. These robots save time for both workers and customers.
Robots are also used on the phone. When you call a company, an automated voice often answers first. This robot system can help you choose the right service, give account information, or connect you to the right person.
Robots in customer service have many advantages. They can work 24 hours a day without getting tired. They can give quick answers to simple questions. They also reduce waiting time for customers. However, robots cannot replace humans completely. Sometimes customers need personal care, empathy, or creative problem solving that only humans can provide.
In conclusion, robots are changing customer service in many ways. They make help faster, easier, and always available. Still, humans remain important for more complex and emotional situations.
