John received his credit card statement in the mail. He noticed a charge from a fancy restaurant he had never visited. It must be a mistake. John decided to report the wrong charge. He called the customer service number on the back of his card. A friendly voice named Sarah answered. John explained the situation, remaining calm and polite. Sarah listened carefully and assured John they would investigate. She asked him for some details and promised to get back to him soon. A few days later, John received a call from Sarah. She apologized for the error and explained that the restaurant charge was indeed a mistake. John's account would be credited back the full amount.