1.
A: I have a problem.
B: What's the problem?
A: My mattress was supposed to be delivered today.
B: Is there a problem?
A: The delivery people showed up four hours late.
B: I apologize for their tardiness.
A: I was late for work because of them.
B: Again, I do apologize for the inconvenience.
A: I want my money back for the delivery.
B: Seeing as they were late, that won't be a problem.
A: It shouldn't be a problem.
B: I'm going to refund your money right now.
2.
A: I'm having a problem.
B: What can I help you with?
A: I was supposed to have my mattress delivered today.
B: Was there a problem with the delivery?
A: The delivery people were four hours late.
B: I do apologize.
A: Since I had to wait for them, I was late for work.
B: I am really sorry about that.
A: I need my money back.
B: I can do that for you. That won't be a problem.
A: I know it shouldn't be a problem.
B: I'm getting your money right now.
3.
A: I have an issue.
B: What is it?
A: I had scheduled a delivery for today.
B: So, what is the problem?
A: The delivery was four hours late.
B: I'm so sorry for them being late.
A: I was late for work, because I had to wait up for them.
B: I do apologize.
A: I would like to be refunded my money for the delivery.
B: You will be refunded for the delivery. It'll be no problem.
A: I shouldn't have to pay for such horrible service.
B: I'll refund you your money right away.
Practice the Conversations of This Topic with Mike