1.
A: I'd like to return this radio.
B: Okay. Do you have your receipt?
A: I lost it.
B: I am sorry, but you need a receipt for a refund.
A: But I purchased it yesterday.
B: Perhaps you would like to talk to customer service.
A: That's a start, I guess.
B: They're right upstairs.
A: That sounds good. I'll take the escalator.
B: Good luck. I hope someone can help you.
2.
A: I want to return this radio.
B: Okay. Do you have your receipt?
A: I'm sorry, but I lost it.
B: I'm sorry, but store policy requires a receipt.
A: But I bought it yesterday.
B: Maybe you can find the receipt if you look harder.
A: Can I talk to a supervisor?
B: May I suggest customer service, upstairs?
A: That sounds good. I'll take the elevator right now.
B: Good luck.
3.
A: Can I return this radio, please?
B: Sure. Do you have your receipt?
A: I misplaced it somewhere.
B: Unfortunately, I cannot give you a refund without it.
A: But I bought it right here just yesterday.
B: I'm sorry, but there are no exceptions.
A: Someone must be able to help me.
B: Someone in customer service might be able to help you.
A: Yes, if anyone can help me, it's customer service.
B: Just take the escalator upstairs.
4.
A: I don't want to keep this radio.
B: No problem. May I have your receipt, please?
A: Sorry. I could not find it.
B: We can't give you a refund without a receipt.
A: You know, I bought it at 3 p.m. yesterday.
B: I wish I could help you, but it's store policy.
A: Every rule has an exception.
B: Perhaps if you try customer service.
A: Yes, they might be able to help me.
B: They're upstairs. Good luck!
5.
A: I'm returning this radio.
B: Certainly. Can I see your receipt, please?
A: I looked everywhere, but I couldn't find it anywhere.
B: I'm sorry, but you can't return the radio without your receipt.
A: Even though I just bought it yesterday?
B: Are you sure that you looked everywhere for the receipt?
A: I looked everywhere, twice!
B: Well, customer service is right upstairs. Maybe they can help.
A: Great! I'll take the escalator.
B: If they can't help you, nobody can.
Practice the Conversations of This Topic with Mike