1. Applying for a Library Card
2. Applying for a Passport
3. Asking Questions at the Information Desk
4. Asking the Librarian for Assistance
5. Reserving a Book
6. Late Fees
7. Borrowing a Book from Another Library
8. Checking Out a Book
9. Checking Out a Magazine
10. Checking Out a Video
11. Paying for Damage Made to a Book
12. Returning Books Late
13. Using a Computer
14. Using a Copier