8. Calling to Report a Cockroach Problem (2)

Practice the Conversations of This Topic with Mike
















1
Repeat

A: I want to change rooms. In fact, I want a refund for tonight!

B: And the problem is, sir?

A: Cockroaches have taken over my room!

B: My apologies, sir. We'll give you a new room and refund the value of your current room.

A: Thank you. I want to continue to be able to recommend this hotel to others.

B: We always try to serve our guests in the most agreeable way possible.


2
Repeat

A: I want to change rooms immediately, plus a refund for tonight.

B: I'm sorry, sir. Exactly what is the problem?

A: I'm knee-deep in cockroaches!

B: I'm so sorry, sir. We'll give you a new room immediately, and give you a refund also.

A: Thank you. I'm glad that this hotel strives to keep its reputation intact.

B: Sir, we always try to please our guests.


3
Repeat

A: I'm quite upset! I want a new room and a refund for tonight.

B: Forgive me, sir, I haven't been told what the problem is.

A: I'm about to be swept away by millions of cockroaches!

B: My apologies, sir. We'll transfer you to a new room at once and give you a full refund.

A: Thank you. I didn't want to have to take this to court.

B: Sir, we never want a guest to stay here mad or unhappy.


4
Repeat

A: This room is unacceptable. I want a new one, and I want a refund for tonight.

B: Would you please tell me the exact problem, sir?

A: I'm being attacked by hordes of cockroaches!

B: Oh, my gosh, they're back? Another room at once, sir, plus a full refund, of course.

A: Thank you very much. This has been a most unsettling experience.

B: Sir, our guests are our reason for being.


5
Repeat

A: This room is unfit for humans. I want another room, and I want a refund for tonight.

B: Perhaps if you would be kind enough to tell me the problem, sir.

A: In a word, cockroaches!

B: Oh, no, are they back? I'll give you another room immediately, sir, and a refund for tonight.

A: Thank you. I'm glad that you don't believe that your guests are liars.

B: Sir, without happy guests, we are nothing.


6
Repeat

A: I want to change rooms. In fact, I want a refund for tonight!

B: If you tell me the exact problem, I can be more helpful.

A: Cockroaches have declared war on my room!

B: Allow me to apologize. I'll give you another room right now, and a full refund for tonight.

A: Thank you for not asking me to collect the roaches in a jar as evidence.

B: Sir, only your mother wants to please you more than we do.


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